Return & Refund Policy

Last Updated: June 2026

At Valanor Arden, every product is made specifically to order. Because each item is custom-produced after an order is placed, we do not accept returns or exchanges for change of mind, incorrect size selection, buyer's remorse, or personal preference.

Please read this policy carefully before placing your order.

Made-to-Order Products

All Valanor Arden products are manufactured specifically for each customer after an order is placed. As a result, we are unable to restock or resell returned items.

By placing an order, you acknowledge and agree that all products are made-to-order and are therefore exempt from standard return rights for unwanted items where permitted by applicable law.

Returns & Exchanges

We do not accept returns or exchanges for:

Change of mind
Incorrect size ordered
Incorrect colour selected
Personal preference
Accidental orders
Delivery delays outside our control
Minor variations in print placement, colour, or appearance caused by screen settings and the printing process

Please review all product descriptions, sizing information, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery.

To submit a claim, please provide:

Your order number
A description of the issue
Clear photographs showing the problem
Photographs of the packaging (if applicable)

Once reviewed and approved, we may offer one of the following remedies at our discretion:

A replacement item
A full refund
A partial refund where appropriate

No return of the damaged product may be required in certain circumstances.

Lost or Missing Orders

If your tracking information indicates that your order has not been delivered or appears to be lost in transit, please contact us as soon as possible.

We will investigate the matter with the shipping carrier and, where appropriate, provide:

A replacement item, or
A refund

Claims for lost packages must be submitted within 30 days of the estimated delivery date.

Incorrect Shipping Address

Customers are responsible for ensuring that shipping information is accurate at checkout.

If an incorrect address is provided and the order has already entered production or has been shipped, Valanor Arden cannot guarantee a replacement or refund.

If you notice an error, please contact us immediately and we will do our best to update the details before production begins.

Refused Deliveries

Orders that are refused by the customer or returned due to an incorrect address supplied by the customer are not eligible for a refund.

Cancellation Requests

Because production begins shortly after an order is placed, cancellation requests cannot be guaranteed.

If you wish to cancel an order, please contact us immediately after purchase. If production has not yet started, we may be able to cancel and refund the order.

Once production has begun, cancellations are no longer possible.

Colour & Print Variations

We strive to display our products as accurately as possible. However:

Colours may vary slightly between screens and printed products.
Print placement may vary slightly between items.
Minor variations are considered normal and are not defects.

These variations do not qualify for refunds or replacements.

Chargebacks & Disputes

Customers agree to contact Valanor Arden first to resolve any issues before initiating a payment dispute or chargeback.

Fraudulent chargebacks may be challenged with supporting evidence including order confirmations, tracking information, delivery confirmation, and customer communications.